FAQ

We specialise in bringing the vibrant, bold tastes of Africa directly to your home. Our menu includes handcrafted Biltong & Droëwors (in varieties like Chilli Chutney and Cracked Black Pepper), Boerewors, Braai Accessories, African pantry staples (Canned & Jarred Foods, Cereals, Biscuits & Rusks), traditional snacks, and a selection of African-inspired beers, ciders, and brandy. Every item is curated with care from our rustic kitchen and pantry in Plymouth.

Our shop is for anyone who loves authentic flavour! Whether you’re a homesick expat craving a taste of home, a culinary adventurer eager to explore African cuisine, or a host looking to impress with unique treats, we bridge the distance. Our global community of flavour lovers is at the heart of what we do.

Authenticity and quality are our promises. We handle sourcing and packing meticulously. Our biltong and droëwors are vacuum-sealed for freshness, and delicate items are carefully cushioned. We pack every order with the same care we’d use for a gift to an old friend, protecting the story of every product.

We ship worldwide with a global heart! However, we are currently unable to deliver to a few remote locations and some parts of Asia. The full list of excluded areas is shown at checkout.

• Standard Shipping (£12.95): Dispatched with DHL or FedEx. We process your order within 1-2 business days, and it typically arrives within 10-15 days after shipment. This is our recommended option for perishable favourites like biltong.
• Free Shipping: For all orders over £50, we offer free shipping via EMS. After the 1-2 day processing period, please allow 15-25 days for delivery. Perfect for stocking up on non-perishable items.

Once your order leaves our warehouse, you will receive a tracking link via email. You can watch your taste of Africa make its journey to you in real-time.

We recommend unpacking perishables like biltong and droëwors promptly and storing them as directed on the packaging to enjoy them at their absolute best.

We accept all major credit and debit cards: Visa, MasterCard, and JCB. We also accept PayPal for a secure and convenient checkout.

Absolutely. We use trusted, secure payment gateways to process all transactions. Your financial data is encrypted and never stored on our servers.

Your complete satisfaction is our essential ingredient. If any item doesn’t meet your expectations, please contact us within 15 days of receiving your order. We’ll gladly guide you through our simple return process and work to make things right.

If an item is faulty or incorrect, we will cover the return shipping costs. For returns based on change of mind, the customer is responsible for return postage. Please contact us first at [email protected] so we can assist you.

Our small, passionate team is here for you. Please reach out via:
Email: [email protected]
Postal Address: Savanna Foods Shop, 37 Outland Rd, Plymouth, GB PL1X 7PD

Of course! We pride ourselves on personal, warm service reminiscent of a friendly market stall. Don’t hesitate to contact us with any special delivery requests, product queries, or just to say hello. We’re your connection to Africa’s flavours.